CyberGhost VPN Review

9.5

Very Good

Our verdict:
Powered by over 15 years of expertise, Cyberghost VPN is our top choice if you want to shield your personal data from the prying eyes of authorities and hackers.

CyberGhost VPN Having been in existence for 15 years, CyberGhost was established by Robert Knapp in Germany in 2004 and later acquired by Kape Technologies in 2017. With its headquarters based in Bucharest, Romania, the company boasts a workforce of over 100 employees and has amassed a user base of more than 38 million individuals worldwide.

CyberGhost VPN offers an extensive range of features including a Kill Switch feature, OpenVPN, AES 256-bit encryption, and a strict no-logging policy. These features, combined with its jurisdiction in Romania, guarantee the safety and security of your information. Furthermore, CyberGhost VPN supports TOR and has expanded its simultaneous connections to accommodate up to seven devices since 2018.

Pricing

CyberGhost VPN offers a month-to-month plan at $12.99 per month but if you really wanna get the best bang for your buck, it would be wise to commit to one of their long-term options. Sign up to a one year plan and this monthly rate goes down to only $3.99 per month. Pay upfront for 3 years and you end up paying only $2.25 per month plus get 3 months for free! If you choose the monthly option, you get a 14-day “no questions asked” money-back guarantee and 45 days if you choose a plan longer than a year. This is considerably longer than what other VPN providers offer and it just goes to show how much they believe in their product.

Speed and Reliability

It is commonly known that when using a VPN, the internet speed tends to decrease. This is primarily because of the encryption process used to ensure the security of your internet data. However, if you opt for an exceptional VPN service, you should not notice a significant drop in speed. After all, who wants to wait indefinitely for web pages to load while browsing? In order to determine if CyberGhost VPN lives up to its claim of providing the “highest possible speed,” we put it through rigorous speed-intensive activities such as online gaming. The results showed that it indeed delivers on its promise. Although connection and server speeds may vary, it remains impressively fast for tasks like gaming and consecutive video meetings. Moreover, CyberGhost also offers the ability to customize your browsing experience and perform other online activities without compromising your privacy.

How Fast is CyberGhost?

During our CyberGhost VPN review, the provider performed very well during our speed tests. CyberGhost VPN maintained up to 88% of our original speed during testing, though we experienced uneven performance across different CyberGhost servers. But we still enjoyed smooth day-to-day browsing, streaming, gaming, and torrenting without any noticeable problems.

Speed test results for CyberGhost

For this review, we tested the CyberGhost VPN app for Windows from The Netherlands, where our main office is located. We started off by determining our benchmark speed without the VPN and then comparing it to CyberGhost’s performance on various servers. Let’s take a look at the results of our CyberGhost VPN speed test.

Platforms and Devices

The CyberGhost VPN service provider is compatible with a wide range of devices such as Mac, Windows, Android, and iOS. Upon visiting their website, you will find setup guides for numerous platforms including Amazon Fire OS, Linux, Game Consoles, as well as routers and other devices. Furthermore, this VPN also offers support for all major protocols such as OpenVPN, WireGuard, and IKEv2. To ensure a seamless experience, CyberGhost VPN provides a dedicated troubleshooter section that addresses various issues including connection and speed problems, account-related concerns, subscription inquiries, and more.

💵 Price	From $2.03 a month
📱 Operating systems	Windows, Mac, iOS, Android, Linux
💻 Connections	7
💳 Payment methods	PayPal, Other, Credit card, Cryptocurrency
🔒 Protocols	OpenVPN, IKEv2, Wireguard
📥 Torrent options	Torrenting allowed
📅 Money-back guarantee	45 Days
📋 Logs	Zero logs
🎬 Works with

Server Locations

CyberGhost VPN boasts a whopping 7,000 servers in 90 countries located all around the globe:

List of Virtual Server Locations

CyberGhost VPN has virtual server locations in:

• Algiers, Algeria (via Madrid, Spain)
• Andorra, Andorra (via Madrid, Spain)
• Buenos Aires, Argentina (via Miami, USA)
• Yerevan, Armenia (via Sofia, Bulgaria)
• Nassau, Bahamas (via Miami, USA)
• Dhaka, Bangladesh (via Singapore)
• Minsk, Belarus (via Vilnius, Lithuania)
• São Paulo, Brazil (via Miami, USA)
• Phnom Penh, Cambodia (via Singapore)
• Santiago, Chile (via Miami, USA)
• Shenzhen, China (via Singapore)
• Bogota, Colombia (via Miami, USA)
• San Jose, Costa Rica (via Miami, USA)
• Zagreb, Croatia (via Budapest, Hungary)
• Nicosia, Cyprus (via Bucharest, Romania)
• Cairo, Egypt (via Bucharest, Romania)
• Tbilisi, Georgia (via Sofia, Bulgaria)
• Nuuk, Greenland (via Montreal, Canada)
• Mumbai, India (via Singapore)
• Jakarta, Indonesia (via Singapore)
• Tehran, Iran (via Dubai, UAE)
• Douglas, Isle of Man (via Dublin, Ireland)
• Rome, Italy (via Milano, Italy)
• Astana, Kazakhstan (via Sofia, Bulgaria)
• Vaduz, Liechtenstein (via Zurich, Switzerland)
• Luxembourg, Luxembourg (via Amsterdam, Netherlands)
• Macau, Macau (via Singapore)
• Kuala Lumpur, Malaysia (via Singapore)
• Valletta, Malta (via Milano, Italy)
• Mexico City, Mexico (via Miami, USA)
• Monaco, Monaco (via Milano, Italy)
• Ulaanbaatar, Mongolia (via Tokyo, Japan)
• Podgorica, Montenegro (via Belgrade, Serbia)
• Rabat, Morocco (via Madrid, Spain)
• Lagos, Nigeria (via Madrid, Spain)
• Karachi, Pakistan (via Singapore)
• Panama City, Panama (via Los Angeles, USA)
• Manila, Philippines (via Singapore/Tokyo, Japan)
• Lisbon, Portugal (via Madrid, Spain)
• Doha, Qatar (via Dubai, UAE)
• Moscow, Russia (via Stockholm, Sweden)
• RIyadh, Saudi Arabia (via Dubai, UAE)
• Seoul, South Korea (via Tokyo, Japan)
• Colombo, Sri Lanka (via Singapore)
• Taipei, Taiwan (via Tokyo, Japan)
• Bangkok, Thailand (via Singapore)
• Istanbul, Turkey (via Bucharest, Romania)
• Caracas, Venezuela (via New York, USA)
• Hanoi, Vietnam (via Singapore)

Privacy & Anonymity

It is regrettable that numerous VPN providers claim to have “zero logging” features, but upon closer inspection, this couldn’t be further from the truth. Fortunately, CyberGhost VPN truly upholds its strict “zero no-logs” policy and also provides additional features like a killswitch and ad and tracking blockers.

They even openly share a quarterly Transparency Report on their website! Another crucial factor to consider is the European Data Retention Directive, which permits EU members to retain citizens’ telecommunications data for a minimum of 6 months to 1 year. However, this directive does not apply to Romania, ensuring that your privacy remains undisturbed by any third-party interference.

Customer Service

In our previous reviews, we have observed that many VPN service providers struggle with their customer service department. Their support pages are either difficult to navigate, glitchy, insufficient, or completely unusable. However, CyberGhost stands out in this aspect. Firstly, they offer 24/7 live chat support which can be easily accessed in the lower right-hand corner of their website.

The response time is quick and we didn’t have to wait for long. Additionally, the support agent was direct and helpful without relying on pre-written answers for commonly asked questions, which made it a refreshing customer service experience. Customer support is provided in English, German, French, and Romanian languages.

If your concern is not urgent, you can also access a plethora of information on their knowledge base, troubleshooting, and FAQ sections. Additionally, you have the option to submit a request by completing a form, and they will get back to you via email. Overall, we appreciate how comprehensively they have addressed all aspects of the topic. If the articles do not provide the information you need, reaching out to a professional for further assistance is simple.

CyberGhost Pros and Cons